SHIPPING & RETURNS

SHIPPING POLICY

DELIVERY POLICY

UK mainland delivery is FREE on all orders over £30. Orders that are under £30, UK Mainland Standard delivery is £3.95 and UK Mainland One-Day delivery is £5.95.

STANDARD DELIVERY

If your order is placed before 5 pm Monday to Friday we will endeavour to process your order on the same day for delivery within the next 5 working days (Mainland UK only). Orders placed after 5 pm on Friday will be processed on a Monday for delivery within the next 5 working days. All deliveries exclude weekends.

Whilst we endeavour to process orders as per the above statement, please note that this may not be feasible. When experiencing high order volumes and/or over a promotional period we may experience delays in delivery.

Please ensure that you provide a valid street address where somebody will be available to receive the parcel from 8 am onwards as the courier service cannot provide specific delivery times. Any incorrect delivery address details will result in a delay to your order. If you are unlikely to be at home during those hours, please provide an alternative address. Please ensure that you provide a valid telephone number where you will be contactable.

In the event that our courier cannot deliver your parcel, or is unable to obtain a signature, they will try to contact you or will leave information at the address provided for you to contact them.

ONE-DAY DELIVERY

If your order is placed before 5 pm Monday to Friday we will endeavour to process your order on the same day for delivery on the next working day (Mainland UK only). Orders placed after 5 pm on Friday will be processed on a Monday for delivery to you on Tuesday. All deliveries exclude weekends.

Whilst we endeavour to process orders as per the above statement, please note that this may not be feasible. When experiencing high order volumes and/or over a promotional period we may not be able to offer next working day delivery.

Please ensure that you provide a valid street address where somebody will be available to receive the parcel from 8 am onwards as the courier service cannot provide specific delivery times. Any incorrect delivery address details will result in a delay to your order. If you are unlikely to be at home during those hours, please provide an alternative address. Please ensure that you provide a valid telephone number where you will be contactable.

In the event that our courier cannot deliver your parcel, or is unable to obtain a signature, they will try to contact you or will leave information at the address provided for you to contact them.

LOST OR DAMAGED SHIPMENT

Please contact us using the contact form on our website and a member of our customer service team will get back in touch with you within the next 48 hours.

​​RETURN & EXCHANGE POLICY​

Thank you for shopping at www.evosupplement.com

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it from us. Your item must be in the original packaging & you must have proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. EVO Supplement does not cover the cost of returning an item. Unless the product is faulty, or there is an error with the order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us using the contact form on our website and a member of our customer service team will get back in touch with you within the next 48 hours.

DAMAGED & DEFECTIVE PRODUCTS

If you receive your order and find that it has been damaged, is defective in any way or is not the item that you ordered, we will pay for the collection of the item and arrange a replacement or refund. In the event of this occurring, please contact us using the contact form on our website requesting return instructions and a member of our customer service team will get back in touch with you within the next 48 hours.

In order to speed up the process for damaged or defective products we will require the following information: order number/ details regarding the issue/ photos/ batch number & expiry date.

Please do not return an item without informing us and please ensure that all returned goods are clearly marked with your name and order details.

Our return address is:

EVO Supplement, 54 Warwick Road, Carlisle, Cumbria, CA1 1DR

If returning an item to us which we are not liable to collect at our cost (for example if you ordered the wrong flavour etc), we suggest that you retain proof of postage for your own records in the event of the item/s failing to reach us.

Returned products must meet the following criteria to be eligible for a refund:

1. The item must be in resalable condition, unsoiled and with no damage to the container, lid, seal or label.
2. The item must be unopened.
3. The item must be in the original packaging.
4. The item must be returned within 14 days of purchase.

Please contact us using the contact form on our website if you have any questions or queries regarding your return and a member of our customer service team will get back in touch with you within the next 48 hours.

Returns can take between 7—10 business days to receive and process. However, we will do our best to minimise any delay. We only issue refunds & replacements once we have received the original product back into our stores & have completed checks.

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